Page tree
Skip to end of metadata
Go to start of metadata

Problem

I have attempted to log into Moodle, but I can't get my log in details to work.

Solution

There are several reasons why your Moodle login might not work. Before going any further, make sure that the username you entered is your email address (the one you last provided to us), and the password is the one you used last time you accessed Moodle. Here are some things to consider (these account for 99.9% of failed logins):

  • Are you really, really sure you entered your username (email address) correctly?
     
  • Are you really, really, really sure you’re using the right password? If not, try resetting your password.
     
  • Are you using your PTO PIN and/or your PTO Username to log into Moodle? PTO, Community Portal and Moodle are completely separate systems, so your PTO and Community Portal details will not work with Moodle.
     
  • Have you accidentally left CAPSLOCK on? Passwords are case-sensitive, and with CAPSLOCK on, your passwords will always be ‘wrong’.
     
  • Does your web-browser try to automatically enter the password for you? If so, make sure you clear out the auto-inserted password before you enter your password. If someone in your household has used the same computer to log into Moodle, your browser may have stored their password for Moodle. This is a very common cause of login problems, especially when parents and children use the same computer.
     
  • Have you changed your email address since you last logged in? Your username will be the email address you last provided to the college. If you have changed your email address and not advised us, your new email address won’t work as a log in. Your previous email address might work if it has not been marked as ‘bouncing’. Contact your campus and provide your new email address.
     
  • Do you still have students at the college? At present, we do not provide ourFlinders access to past students or their parents. If you need past reports, contact your campus directly.
     
  • Are you using a very old web browser? Older versions of Internet Explorer won’t work with the Moodle software. We strongly recommend that you use a recent version of FireFox, Chrome or Safari to access ourFlinders.

If none of the above solves your problem, then it’s possible that your account has been deactivated. This can happen if messages we sent to your email address have ‘bounced’ back to us, and we have not been able to contact you.

In some rare circumstances, our system becomes a little over-protective and will not automatically create an account when it should. This only occurs where an ‘access restriction’ exists for a student. If you have advised us that an access restriction is in place for your child, it’s possible that you have been inadvertently blocked.

If you believe that one of these two scenarios might apply to you, contact the IT Service Desk for assistance.